Terms & Conditions

1. Acceptance of these terms

By accessing or using ailalay.com (the “website”), you agree to these Terms & Conditions. If you do not agree with them, please do not use the website.

These terms cover the website itself and the inquiries submitted through it. They are not a contract for any product, service, or work that Ailalay may go on to deliver.

2. Who we are

The website is operated by Ailalay Software Development (“Ailalay”, “we”, “us”), a technology company based in Iloilo City, Western Visayas, Philippines. We build business systems and software for Philippine businesses.

You can reach us at [email protected].

3. Using the website

You may browse the website, read its content, and contact us through it for lawful purposes. When using the website, you agree not to:

• use it for any unlawful purpose, or in breach of any applicable law or regulation
• submit false, misleading, or impersonating information through any form on the site
• send spam, bulk messages, malware, or content that is unlawful, defamatory, or infringing
• attempt to gain unauthorised access to the website, its serverless functions, or any underlying system
• interfere with the website’s normal operation, including by circumventing its spam protection or rate limits, or by scraping it in a way that degrades service for others
• copy, reproduce, or republish substantial parts of the website for commercial purposes without our written permission

We may restrict or block access to the website where we reasonably believe it is being used in breach of these terms.

4. Website content and accuracy

We publish the content on this website — including articles, guides, and pages about our products and services — for general information. We make reasonable efforts to keep it accurate and current, but it is provided as-is and may change without notice.

Nothing on this website is professional, legal, tax, accounting, or regulatory advice, and it should not be relied on as a substitute for advice from a qualified professional about your specific situation. Where we write about regulatory topics such as electronic invoicing, we describe our general understanding at the time of writing; the underlying rules and their implementation are set by the relevant government agencies and can change.

5. Intellectual property

The website and its contents — including text, page copy, articles, graphics, images, video, layout, design, source code, and the Ailalay, VentaHub, and BERTA names and logos — are owned by Ailalay or used by us with permission, and are protected by Philippine and international intellectual property laws.

You may view, download, and print pages from the website for your own reference or internal business evaluation. You may also quote or cite our content with clear attribution and, where used online, a link back to the source page. Any other use — including reproducing, republishing, adapting, or redistributing our content, or using our names and logos in a way that suggests endorsement or affiliation — requires our prior written permission.

6. Product and service information

The website describes what we offer and the current stage of each capability. As described elsewhere on this site:

• VentaHub, our business operations system, and our AI and workflow automation services are available now.
• BERTA, our AI operations assistant, is in early access.
• Our e-invoicing capability is in development and is being validated with early business users. It is not presented as an accredited, certified, or approved solution, and nothing on this website should be read as a claim of government authorisation or regulatory compliance on your behalf.

Features, capabilities, availability, and pricing described on the website may change as our products develop. What is actually included in any engagement is set out in the separate agreement for that engagement, not on this website.

7. Business inquiries and assessments

You can send us an inquiry through our contact form, and you can book a free business assessment through the scheduling link on this website. Both are ways to start a conversation.

Submitting an inquiry, booking an assessment, or receiving our acknowledgment or reply does not create a contract, engagement, or obligation on either side, and does not commit us to taking on any project. It also does not oblige you to buy anything. A business assessment is an initial discussion of your operations and possible options; it is not a formal audit, certification, or professional opinion.

Any work we go on to deliver will be governed by a separate written agreement covering scope, fees, timelines, and responsibilities. Where that agreement conflicts with these terms, that agreement prevails for that work.

Please do not send confidential or sensitive information through the contact form. If we need it to assess your requirements, we will agree an appropriate way to handle it first. How we handle what you do send is described in our Privacy Policy.

8. Third-party links and services

The website links to and relies on services operated by other companies — for example the scheduling service behind our free business assessments, the spam protection on our contact form, and the services that help us operate, send email from, and measure this website. Our Privacy Policy describes the categories of provider that handle information from this website, and what they do with it.

Those services are governed by their own terms and privacy policies. We do not control them and are not responsible for their content, availability, or practices. The same applies to any external website we link to; a link is not an endorsement.

9. Availability of the website

We aim to keep the website available, but we do not guarantee that it will be uninterrupted, error-free, or free of harmful components. Access may be suspended, withdrawn, or restricted at any time — including for maintenance, or because of an issue at one of the third-party providers the site depends on — without notice.

Features of the website that depend on JavaScript or on third-party services, such as the contact form and the scheduling link, may be unavailable if those services are blocked or unreachable. You can always reach us by email at [email protected] instead.

10. Limitation of liability

To the fullest extent permitted by Philippine law, Ailalay is not liable for any loss or damage arising from your use of, or inability to use, this website or its content — including any indirect or consequential loss, loss of profits, loss of business, or loss of data.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law. This section applies to the website only. Liability for work we deliver under a separate agreement is addressed in that agreement.

11. Changes to the website and to these terms

We may change, update, or remove any part of the website at any time, and we may add, change, or discontinue features without notice.

We may also update these terms from time to time. The current version is always the one published on this page, and the “last updated” date at the top shows when it last changed. Continuing to use the website after a change means you accept the updated terms, so please check this page periodically.

12. Governing law

These terms, and any dispute arising from them or from your use of the website, are governed by the laws of the Republic of the Philippines, and are subject to the jurisdiction of the Philippine courts.

13. Contact us

If you have a question about these terms, email us at [email protected] or use our contact form. We are based in Iloilo City, Western Visayas, Philippines, and normally respond during business hours, Monday to Friday, 8:00 AM to 5:00 PM (PHT).